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Go to the shop#Frequently asked questions
1. Are your products organic?
No. Our products are made with both natural and organic ingredients. But you can be rest assured that everything you buy from us is completely natural, free of any harmful chemicals, preservatives or additives.
2. How do your products have a shelf life of 8-12 months without preservatives?
We are using natural preservatives like sugar, salt, vinegar, oil & spices to preserve products like jams, relishes & mustard. For other savoury spreads and sauces, we use a packaging technology which helps us kill all microbes and bacteria inside the jar. Further, most of our products (except honey & mustard) are vacuum-sealed and need refrigeration only after opening. Two products, Basil Pesto & Sundried Tomato Pesto need to be refrigerated upon receiving.
3. Can I leave your products outside after opening?
No. Our products are completely natural and contain no preservatives, they need to be refrigerated after opening. Honey is the only product you can leave outside (In fact, it should never be refrigerated).
4. What is the difference between jams and preserves?
Jams are made with pureed fruit and have a smooth & spreadable texture, while preserves are made with chopped fruit that results in a chunkier texture with bites of fruit in it. Our style at TGJ is to make preserves.
5. Do you have any sugarfree jams?
We do not have any sugarfree jams yet, but we're working on it and they shoud be out in a few months. In the meantime we have a diabetic-friendly Jamun Preserve that you can try.
6. What sugar do you use in your diabetic-friendly Jamun Preserve?
We use a low GI sugar called Diabliss that doesn't spike sugar levels like regular sugar.
7. Do we deliver across India?
Yes we do. We deliver to most cities and towns across India. Even if you're in a tiny place, we want to make sure you can enjoy our products. If you do place an order on our site and your pincode is not servicable by our courier partners, someone from our team will get in touch with you and try to find a service that works.
8. Do we deliver Basil Pesto and Sundried Tomato Pesto outside Delhi NCR region?
Unfortunately these two are cold-chain products that are very sensitive to heat & humidity, and need constant refrigeration. Hence, we only deliver them by hand in Delhi NCR.
9. How many people do the pasta/pizza sauce jar serve?
Our 390 gms pasta sauce jar serves 3-4 people, while the pizza sauce can make 4-5 8-inch pizzas.
10. Don't you have smaller jars of the sauces? I live alone and can't consume it within 2 weeks after opening?
We don't have smaller jars for the sauces. If you can't consume the full jar within the time frame mentioned on the jar, just freeze whatever is left after your first use in 2-3 different containers. That way, you can use it for up to 6 months. Just take out 1 portion and defrost overnight in the fridge before using.
11. Do I need to cook the pasta/pizza sauce?
Not exactly. Our sauces are completely cooked and perfectly balanced. You just need to toss it for a few minutes with boiled pasta & veggies and it's ready to eat.
12. How do I use the Italian Sauces? Can you share a recipe?
Follow us on Instagram for recipes & ideas. To use the sauces, you just need to boil pasta in salted water, sautee your choice of veggies, toss both the boiled pasta & veggies together with the sauce for a couple of minutes & top with grated cheese of your choice. For pizza, just spread the sauce on your pizza base and top with veggies & cheese of your choice, and bake. That's it!
13. Don't your products get spolit if it takes 5-7 days for the courier to reach me, since they don't have preservatives?
Most of our products are vacuum-sealed and need refrigeration only after opening. So everything stays perfectly fine even if the courier takes 10 days. Rest assured!
14. Where can I buy your products?
Best place to buy our products is on our website itself, as you'll get the widest selection & freshest products. If you're in a hurry, you can order on Amazon. You could also pick up our products in retail stores such as Foodhall, Nature's Basket, Le Marche, Modern Bazaar, Nilgiri's, Namdhari's, and some speciality stores like Defence Bakery, Theo's, Thom's etc.
15. Do you have a physical outlet?
Not at the moment. We had a small store in the past and we may have another one in the future.
16. Where are you located?
Our production unit is in Noida.
17. Do we accept returns?
We do not have a return policy. All orders once placed are final.
18. The box i have received is damaged. What do i do?
Please do not accept the package from the courier partner if you find it damaged. We do our best to ensure that our packaging protects the glass jars, but in rare cases damages do happen because of mishandling by couriers in transit. In case you find a damaged jar inside the package upon opening, please take a picture and get in touch with us on Instagram, Whatsapp or Email. We will ship you a replacement right away!
19. How long will my order take to deliver?
We take 3-4 days to deliver orders within Delhi-NCR, and 5-7 days for most other places. For smaller towns, it does sometimes take upto 10 days.
20. Where is my order?
If you feel your order is delayed beyond normal expectation, do get in touch with us and we will do our best to look into it and get it delivered as soon as possible.
